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SALES POLICY 1) Introduction These terms of sale are intended to define the contractual relationship between me and the end consumer and the conditions applicable to any purchase made through the me merchant website. These sales conditions make it possible to define the terms of sales, the prices displayed, the delivery procedure and its prices, and on the other hand, to define the rights and obligations of both parties (site and buyer). Any service performed by me therefore implies the unreserved acceptance of the buyer to these general conditions of sale. me reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer. 2) CHARACTERISTICS OF THE PRODUCTS The products put on sale are those listed in the catalog published in the website me.tn. Each product is accompanied by a detailed description, the customer can take note on the site of the essential characteristics of the product (s). These items are offered within the limits of available stocks. In the event that a product ordered is out of stock temporarily or permanently, me customer service will contact the Customer as soon as possible to warn him that his Order may not be honored within the specified time or could be canceled. 3) PRICES The sale prices indicated on the Site are in Tunisian dinars and all taxes included but excluding delivery costs. me reserves the right to change prices at any time but the products will be billed at the rate in force at the time of creation of the order. The products remain the property of me until full collection of the price. 4) ORDER Orders are to be placed directly on our website www.me.tn me reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, especially in case of problem of supply, or in case of difficulty concerning the order received. 5) VALIDATION From the moment the Customer confirms an Order, he is considered to have knowingly accepted the general conditions of sale, prices, volumes and quantities of the Products Ordered, as well as the costs applicable to his Order. me reserves the right not to validate your order for any legitimate reason, especially in the event that: One of your previous orders would not have been fully paid when due, A dispute over the payment of a of your previous orders would be in process, Several serious and concordant elements would cause a suspicion of fraud on your order. 6) Method of payment me.tn offers you three payment methods to choose from, according to your needs: - online payment by credit card or e-dinars - payment delivered directly to the courier at the time of delivery ( cash on delivery) - payment by me Gift Card Validating your order implies for you the obligation to pay the price a Payment by credit card or e-dinars The following credit cards are accepted: Visa, MasterCard and e-dinars All information is transmitted encrypted via SSL certificate and can not be intercepted by external parties. In addition, the data are entered directly on the global payment gateway website, guaranteeing maximum security and no risk. The banking information you give, encrypted on your own computer, will never circulate encrypted on the Internet and your card number will never be known or stored by me.tn The amount of your order is debited after your validation. You will then be informed if the operation was successful or not. b) Payment directly to the shipper at the time of delivery (cash on delivery) Customers can directly pay the shipper who delivers the products ordered. For this method of payment, only cash is accepted. Personal checks and bank checks will not be accepted. Products will not be delivered if the exact amount of the order is not paid. 7) DELIVERY me.tn delivers everywhere in Tunisia to your door. me is partnered with Aramex to guarantee delivery as soon as possible and at the best rates. We guarantee a delivery free of damage or we will be responsible for any changes caused by the damage. a) Place of delivery The products are delivered to the delivery address indicated by the buyer during the order process, within the time indicated on the order confirmation page. b) Time and delivery methods: The delivery will be made within 3 to 5 working days from the date of validation of the order and all over Tunisia. Working days: Monday to Friday, except national holidays. Preparation time: Orders received from Monday to Friday, except holidays, are processed the same day if they are placed before 12h or the next business day if they are past 12h. Orders received on Saturdays and / or Sundays are processed the following Monday. c) 3-tier delivery costs : Between 0 DT and 59 DT: 9,000 dinars of delivery costs Between 60 DT and 99 DT: 5,000 dinars of delivery costs More than 100 DT: Delivery is offered d) Orders not received The customer can contact me.tn Customer Service, by email to the following email address case of delay or absence of delivery of his order. You have the possibility to cancel your order if the delivery of this one has not taken place at the latest 7 working days after the date of delivery indicated by the Company, except if this delay of delivery is due to a case of force major. We promise to refund the sums paid as soon as possible and at the latest within 30 days of your request. e) terms of return of products and refunds In the event that the product delivered does not correspond to the one that you ordered or was damaged during the transport, we take care of the return as well as the replacement of your order. In the case where the return concerns the total change of the product, the return will be borne by the customer and a credit equal to the amount of your product will be credited to your customer account that will allow you to make another purchase for the same amount on our website me.tn. You have a period of 24 hours from the date of receipt of your order to make your claim. After this period, no refund can be claimed. The refund will be in the form of a credit corresponding to the amount of your product on your account which will allow you to make another purchase to use on the site me.tn f) Quality and conformity of the products We invite you to check (or have the receiving agent check) the apparent condition of your coli. Whatever the carrier and in the presence of an apparent anomaly you must refuse the package. Aramex does not allow to open the coli before the payment of the order but you can see the anomaly after doing this operation In the case of an anomaly, me.tn is committed to refund or exchange products not not corresponding to your order after you have submitted your complaint by specifying your contact information, your invoice number, product references on the invoice, by mail toinfo@me.tnor by mail. 8) CUSTOMER SERVICE For information on orders, deliveries or product features, please contact our customer service. In addition, each customer who places an order receives an email with Customer Service contact information to contact if there are any questions or problems. Our customer service is open from Monday to Friday from 8h to 13h and 14h to 17h and Saturday from 9h to 12h to 21 161 000. The summer schedule and that of Ramadan is Monday to Friday from 8h to 15h and Saturdays from 9am to 12pm at 21 161 000 9) INTELLECTUAL PROPERTY The products sold by me and all the visual elements (photos and banners), as well as the logos and descriptions are the property of the site As such, and in accordance with the provisions of the Code of Intellectual Property, only the use for private and personal use and for non-commercial purposes is authorized. All partial or total reproductions are prohibited without permission of me CUSTOMER SERVICE For more information on orders, deliveries or product features, please contact our customer service. In addition, each customer who places an order receives an email with Customer Service contact information to contact if there are any questions or problems.